Our sales policy states that all purchases are final, and we do not accept returns, exchanges, or provide refunds. We make sure to inform our customers about this policy to ensure clarity and avoid any misunderstandings.
We prioritize providing detailed product information, high-quality images, and accurate descriptions to help you make an informed purchasing decision. If you have any questions about a product before making a purchase, we are here to assist you.
Please carefully review your order and double-check the items and quantities before completing your purchase. We strive to provide exceptional customer service and will be more than happy to assist you with any issues or concerns you may have after purchase, such as addressing defects or damages.
Thank you for your understanding and for choosing our products. If you have any further questions, feel free to ask, and we’ll be glad to help!
Additional Return Policies
- Made-to-Order: Our artwork is exclusively custom-made based on your specifications. We do not carry any pre-made inventory.
- No Returns: Due to the customized nature of our artwork, we do not accept returns.
- No Exchanges: Since each piece is made specifically for you, we cannot offer exchanges for different artwork.
- No Refunds: As a result of our no return and no exchange policy, we also do not provide refunds.
Please ensure that all details and specifications are accurate and to your satisfaction before placing your order. We are committed to creating high-quality, unique artwork that meets your expectations, and we are more than happy to address any concerns or questions you may have before you make a purchase.
Thank you for understanding our policy, and we look forward to assisting you in creating your custom artwork.
We highly recommend cutting a piece of cardboard to the same size as the artwork that you are interested in purchasing. This will give you a better idea of how it will look on your wall before you place your order. Once you have the cardboard cut to the size of the artwork, you can easily hang it up on your wall using some tape, and see if it is the right fit for your space. This way, you can make an informed decision and avoid any disappointment or hassle of not being able to return the artwork. Let us know if you need any further assistance!
Returns, Exchanges, and Refunds for Custom Orders
In compliance with our company policy, all custom orders are classified as final sales. This means that once a custom order has been placed and processed, we are unable to accept returns, offer exchanges, or issue refunds for the purchased items.
We take great care in ensuring that each custom order is crafted to your specifications and preferences. This personalized nature of custom orders makes it difficult for us to resell or repurpose them once they have been created to suit your needs. Therefore, we kindly request our customers to thoroughly review and confirm all details of their custom order prior to finalizing the purchase to avoid any discrepancies or dissatisfaction.
At Cold Edge Gallery, we pride ourselves on providing top-quality products and exceptional customer service. If you have any concerns or issues related to your custom order, please do not hesitate to contact us. We will be more than happy to assist you and address any potential problems you may encounter.
We appreciate your understanding and cooperation in adhering to our returns, exchanges, and refunds policy for custom orders. Should you have any further questions, feel free to let us know. We are always here to assist you.
Thank you for choosing Cold Edge Gallery!